At Fashionable, customer satisfaction is our top priority. We understand that sometimes your purchase may not meet your expectations, and we are committed to offering a flexible and transparent refund process to make your shopping experience stress-free.
You may request a refund within 7 days of receiving your order. Requests submitted after this period may not be eligible.
Returned items must be unused , unwashed , and in the same condition that you received them. Products must be returned in their original packaging along with all tags, labels, and accessories intact.
Refunds are accepted for items that are damaged, defective, or not as described.
In eligible cases, we will offer a full refund or send a replacement product at no additional cost.
Please note that certain items are non-refundable due to hygiene and safety reasons:
Innerwear - Due to the intimate nature of these items, we cannot accept returns once the packaging has been opened.
Swimwear - For hygiene purposes, swimwear cannot be returned or exchanged.
Personalized or custom-made products - Items that are made to order, customized with names, initials, or any alterations, are not eligible for refunds unless they arrive damaged or defective.
Sale or discounted items are only eligible for a refund if they arrive damaged or defective.
Reach out to our dedicated support team at support@fashionable.com within 7 days of receiving your order. Make sure to use the same email address used at the time of purchase.
Please provide your Order ID and a brief explanation of why you're requesting a refund. Whether it's a sizing issue, a damaged item, or a change of mind, we value your feedback and use it to improve our services.
Our team will guide you through the return process and provide a return shipping label if applicable.
Refunds will be processed within 5–7 business days.The amount will be credited back to your original method of payment (e.g., credit card, PayPal, etc.).
You will receive a confirmation email once your refund has been issued.
Shipping charges are non-refundable unless the return is due to our error (wrong item sent, defective item, etc.).
Items returned without prior authorization may not be eligible for a refund.
We strive to handle all refund requests fairly and transparently. Our goal is to maintain your trust and ensure a smooth shopping experience, even when things don't go as planned.
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